Return policy

REFUND POLICY

Last Updated: June 23, 2026

At Tivanovas.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

  1. RETURN WINDOW

You have 30 calendar days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition as received.

• The item must be returned in its original packaging.

• All original accessories, manuals, tags, and packaging materials must be included.

• Proof of purchase must be provided.

  1. ELIGIBILITY FOR REFUNDS

To qualify for a refund, the following conditions must be met:

• The item must not show signs of use, damage, alteration, or misuse after delivery.

• The item must be returned in resalable condition.

• The return request must be submitted within the applicable return period.

The following items are generally not eligible for refunds:

• Gift cards

• Clearance or final sale items

• Personalized or customized products

• Products damaged through customer misuse

We reserve the right to refuse returns that do not meet the above requirements.

  1. HOW TO REQUEST A RETURN

Before returning any item, you must contact our customer support team to obtain return authorization.

Please contact:

Email:
info@tivanovas.com

Please include:

• Your order number

• Full name

• Email address used for the purchase

• Reason for the return

• Photos of the product if applicable

Once approved, we will provide detailed return instructions.

  1. RETURN SHIPPING

Unless the return is caused by our error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service and retaining proof of shipment, as we cannot guarantee receipt of returned packages.

  1. INSPECTION AND REFUND PROCESS

Once we receive the returned item, we will inspect it to verify eligibility.

If approved, refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your payment provider, bank, or card issuer. Most refunds are completed within 5–10 business days after approval.

If the refund is rejected, we will notify you and explain the reason.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please send:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem

Email:
info@tivanovas.com

After review, we may offer:

• A replacement product

• A partial refund

• A full refund

at no additional cost to you.

  1. ORDER CANCELLATIONS

Orders may be canceled before shipment.

Once an order has been shipped, it can no longer be canceled and must follow the return procedure outlined above.

  1. NON-DELIVERY

If your package is confirmed lost during transit, please contact us immediately.

We will work with the shipping carrier to investigate the issue and, where appropriate, provide a replacement or refund.

  1. GOVERNING LAW

This Refund Policy shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

  1. CONTACT INFORMATION

Tivanovas

Email:
info@tivanovas.com

Business Entity:
Putian Aoyin E-commerce Co., Ltd.

Business Address:
Room 904, Building 4,
No. 1033 Dongyuan West Road,
Longqiao Street,
Chengxiang District,
Putian City,
Fujian Province 351100,
China

Payment Service Provider:

LianLian Pay Global Limited

Unit 1203, 12/F, Tower 2,
Lippo Centre,
89 Queensway,
Admiralty,
Hong Kong