Privacy policy

PRIVACY POLICY

Effective Date: June 23, 2026

At Tivanovas.com ("we", "our", "us", or the "Site"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Tivanovas.com.

  1. INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type and version

• IP address

• Time zone

• Device information

• Cookies installed on your device

• Pages viewed and products browsed

• Referral websites and search terms

• Information regarding your interaction with the Site

We refer to this automatically collected information as "Device Information."

When you make a purchase or attempt to make a purchase through the Site, we collect certain information, including:

Identity Data

• Full name

• Billing address

• Shipping address

Contact Data

• Email address

• Telephone number

Transaction Data

• Order details

• Purchase history

Financial Data

• Payment information processed securely through authorized third-party payment processors

We refer to this information as "Order Information."

  1. HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect to:

• Process and fulfill orders

• Arrange shipping and delivery

• Provide invoices and order confirmations

• Process payments

• Communicate with customers

• Provide customer support

• Verify transactions and prevent fraud

• Screen orders for potential risk or fraudulent activity

• Improve our products, services, and website experience

• Send promotional offers, newsletters, and marketing communications when you have consented to receive them

We use Device Information to:

• Improve website functionality

• Analyze website performance

• Monitor security

• Detect and prevent fraud and abuse

• Optimize advertising and marketing campaigns

  1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.

You may choose to disable cookies through your browser settings; however, some features of the Site may not function properly.

  1. SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third parties, including:

• Payment processors

• Shipping and logistics providers

• Customer support service providers

• Marketing and advertising platforms

• Analytics providers such as Google Analytics

These third parties are only permitted to use your information as necessary to provide services on our behalf.

We may also disclose your information:

• To comply with legal obligations

• To respond to lawful requests from government authorities

• To protect our rights, property, and safety

• To prevent fraud and illegal activities

  1. PAYMENT PROCESSING

Payments made on the Site may be processed through authorized third-party payment service providers, including LianLian Global and other supported payment gateways.

Payment information is encrypted and processed securely. We do not store complete payment card details on our servers.

  1. INTERNATIONAL DATA TRANSFERS

Because our business operates internationally, your personal information may be transferred to and processed in countries other than your country of residence.

We take reasonable measures to ensure that your personal information remains protected in accordance with applicable privacy laws.

  1. DATA RETENTION

We retain Order Information for our business records, legal compliance, dispute resolution, and fraud prevention purposes.

You may request deletion of your personal information, subject to any legal obligations requiring us to retain certain records.

  1. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to certain processing activities

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information provided below.

  1. DATA SECURITY

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

  1. CHILDREN'S PRIVACY

The Site is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to remove such information promptly.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised Effective Date.

  1. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

  1. CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Tivanovas

Email:
info@tivanovas.com

Business Entity:
Putian Aoyin E-commerce Co., Ltd.

Business Address:
Room 904, Building 4,
No. 1033 Dongyuan West Road,
Longqiao Street,
Chengxiang District,
Putian City,
Fujian Province 351100,
China

Payment Service Provider:

LianLian Pay Global Limited

Unit 1203, 12/F, Tower 2,
Lippo Centre,
89 Queensway,
Admiralty,
Hong Kong