Shipping policy

SHIPPING POLICY

Last Updated: June 23, 2026

Thank you for shopping with Tivanovas. This Shipping Policy explains how we process, ship, and deliver orders placed through Tivanovas.com.

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that during peak seasons, promotional events, or holidays, order processing may require an additional 1–3 business days.

2. SHIPPING DESTINATIONS

We currently ship to the United States and most international destinations.

If shipping is unavailable to your location, you will be notified during checkout or shortly after placing your order.

3. SHIPPING METHODS AND DELIVERY TIMES

Shipping times vary depending on destination, customs clearance, carrier performance, and local conditions.

Shipping fees are calculated at checkout based on destination, shipping method, and order weight.

Please note that delivery estimates are not guaranteed and begin after the order has been shipped.

4. ORDER TRACKING

Once your order has shipped, you will receive an email containing:

• Tracking number

• Carrier information

• Tracking link

Please allow up to 48 hours for tracking information to become available within the carrier's system.

5. CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties, import taxes, VAT, tariffs, brokerage fees, and other government charges may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Tivanovas is not responsible for delays caused by customs inspections or clearance procedures.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for:

• Delays caused by incorrect addresses

• Failed deliveries resulting from incomplete address information

• Packages delivered to an address provided incorrectly by the customer

If you notice an address error after placing an order, please contact us immediately at info@tivanovas.com.

7. LOST, STOLEN, OR DELAYED PACKAGES

If your package is significantly delayed, lost in transit, or marked as delivered but cannot be located, please contact us.

We will assist in initiating an investigation with the shipping carrier.

Please note:

• Carrier investigations may require several business days.

• Replacement or refund decisions will be made after carrier confirmation.

Tivanovas is not responsible for stolen packages after confirmed delivery.

8. DAMAGED SHIPMENTS

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Order number

• Photos of the outer packaging

• Photos of the damaged item

• Description of the damage

Email:
info@tivanovas.com

After review, we may offer:

• Replacement shipment

• Partial refund

• Full refund

depending on the circumstances.

9. SHIPPING RESTRICTIONS

We currently do not ship to:

• P.O. Boxes

• APO/FPO/DPO military addresses

• Countries or regions restricted by international trade regulations

We reserve the right to cancel orders that cannot be fulfilled due to shipping restrictions.

10. ORDER CANCELLATIONS

Orders may be canceled before shipment.

Once an order has been dispatched, it cannot be canceled and will be subject to our Refund Policy.

11. CONTACT INFORMATION

Tivanovas

Email:
info@tivanovas.com

Business Entity:
Putian Aoyin E-commerce Co., Ltd.

Business Address:
Room 904, Building 4,
No. 1033 Dongyuan West Road,
Longqiao Street,
Chengxiang District,
Putian City,
Fujian Province 351100,
China

Payment Service Provider:

LianLian Pay Global Limited

Unit 1203, 12/F, Tower 2,
Lippo Centre,
89 Queensway,
Admiralty,
Hong Kong