Contact Us

CONTACT US

Get in Touch

Thank you for visiting Tivanovas.

We value every customer and are committed to providing professional support and assistance. If you have any questions regarding your order, products, shipping, returns, or general inquiries, please feel free to contact us.

For the fastest response, we recommend contacting us via email.

Customer Support

Email:
info@tivanovas.com

Response Time:
We aim to respond to all inquiries within 24–48 business hours.

Business Hours

Monday – Friday:
9:00 AM – 6:00 PM (UTC+8)

Saturday – Sunday:
Closed

Order Support

If you are contacting us regarding an existing order, please include:

• Order Number

• Full Name

• Email Address Used for Purchase

• Details of Your Inquiry

Providing this information will help us assist you more efficiently.

Frequently Asked Questions

Order Status

Once your order has been shipped, you will automatically receive a confirmation email containing your tracking information.

Shipping Information

Shipping times vary depending on destination and shipping method selected during checkout. Please refer to our Shipping Policy for detailed information.

Returns & Refunds

If you experience any issues with your purchase, please contact our support team and we will assist you in accordance with our Refund Policy.

Business Information

Website:
Tivanovas.com

Business Entity:
Putian Aoyin E-commerce Co., Ltd.

Business Address:

Room 904, Building 4,
No. 1033 Dongyuan West Road,
Longqiao Street,
Chengxiang District,
Putian City,
Fujian Province 351100,
China

Payment Service Provider

LianLian Pay Global Limited

Unit 1203, 12/F, Tower 2,
Lippo Centre,
89 Queensway,
Admiralty,
Hong Kong

Thank you for choosing Tivanovas.

We appreciate your trust and look forward to serving you.